Booking & Cancellation Policy

Bookings & Payments

  • 50% deposit is required to secure your reservation.

  • Full payment is due 1 week prior to your arrival.

  • Payment for your stay can be made with card, cash or bank transfer.

  • A security bond is required during your stay, by providing your credit card details ( visa or Mastercard)

  • Debit cards can be used for your security deposit with a pre authorisation to hold $350 on your card that is released on check out.

  • Any changes to your booking insure a $90 admin fee.

Cancellations
• All cancellations must be in writing. Please email info@ecoasis.com.au
• All cancellations or changes will incur a $90 Admin fee.
• Cancellation over 2 months, 100% refund minus administration fee of $90.00
• Cancellation over 1 month, no refund but deposits are transferable within 6 months, minus 90 Admin fee.
• Cancellations within 14 days of check-in date, no refund or transfer of deposit
• No-shows – tariff will be charged in full and all monies paid will be forfeited – including any ordered meals
• Many credit cards have built-in travel insurance and it is suggested that guests seek travel insurance to cover cancellations due to circumstances
beyond your control, loss of deposits, medical and other emergencies.

Check-in, Check-out
• Guests must be + 18 years and are required to provide a photo ID at check in.
• Check in is done 48 hours prior to your stay with our online self check in form. Surcharges apply if you have not check-ed in.
• Chalet is ready from 2pm • Check out is strictly by 10am.
• Leave your Chalet how you found it and key in the door. Surcharges apply for failure to observe the following
i. Take your rubbish to the main bins at reception car park.
ii. All dishes washed and put away.
iii. BBQ and fridge empty and clean.
iv. Return your DVD’s to the library.
v. Report any damages to person or property reception via sms 0409 200 167 or email.

 Our In-house Menu
• All meals must be pre-ordered and pre-paid – no changes or cancellations can be made to food orders within 48 hours of your stay.
• All meals are subject to seasonal availability.\
• It is your responsibility to inform us of any food allergies or intolerances that may affect you negatively

Health & Safety
• Per Health & Safety regulations details of ALL guests (*day guests and overnight guests) must be provided prior to checkin.
• All rooms are strictly non smoking. Outdoor smoking permitted with use of Ashtrays. Littering buts will incur a heavy fine and impose a great threat to our fire protection safety.

Length of Stay
• All chalets have a minimum 2-night stay, except when single night space is created between bookings. Please enquire directly.
• Stay longer and save with our weekly and monthly rates.

Additional Guest Fees
• All Chalets have 1 x Queen size bed and are designed for a couple ( 2 Pax) other than range view that has two bedrooms and sleeps 4.
Each chalet has a guest sofa bed for a couple only or a fold-out bed for children.
• Additional guest fees: 
- $0.00 for *infants 0- 2, Cots are available for hire at $25.00 p/stay
- $25 /child /stay ages 2 - 12years old
- $50.00 p.p/night for guests over the age of 12-16 
- day guests are your personal guests who can visit for free as long as they are not staying the night, and they are required to be included in the reservation guest list, with no exceptions.

Changes After Reservation
• Please ensure you select the right cabin for you. If you have any questions or requirements, please call the office to discuss them
• Changing cabins after check-in is subject to availability and will incur a change fee of $90

Book direct with us for best deals!
• Get real-time availability and better rates for different nights
• And remember to book early, In peak seasons we are usually full well in advance

PLEASE NOTE: If you book through a third party such as www.booking.com you are agreeing to their terms and conditions as well as ours.
Please ensure that you have read and understood those before booking your stay at Ecoasis.

Failure to adhere to our T&C may result in your booking being terminated without a refund.
If you have any questions, please do not hesitate to contact me E: info@ecoasis.com.au T: +61 0409 200 167. 

Please click below to download this is our Booking Terms and Conditions and our Cancellation Policy.