Nestled in the lush Tweed Valley rainforest, Ecoasis invites you to slow. down, breathe deeply and reconnect with nature. Our guidelines are here to help create harmony between you, the land, the wildlife and other guests during your stay.

Self-Care & Safety

Guests are responsible for their own wellbeing, belongings and respectful conduct toward the property, wildlife, and other guests. You are in a natural environment — please be cautious and considerate.

Check-In & Check-Out

Online check-in 24 hrs prior. Check in directly at your chalet or prearrange a concierge check-in. Check-out is 10 AM AEST (NSW time) unless prearranged, Late check-out fees apply.

For assistance or to extend your stay, SMS 0409 200 167 (10 AM–3 PM).

Reception & Emergencies

Office hours: Mon–Sat 9 AM–4 PM, by appointment. SMS for assistance. No calls after 6 PM unless urgent. In emergencies, contact onsite managers Sandro or Iya – 0409 200 167 before calling 000.

Nearest facilities:
Murwillumbah Regional Hospital 02 6672 1822,
Dentist 02 8014 8686,
Doctor 02 6672 4244,
Chemist 02 6672 2388.

All chalets are self-contained with kitchens, Ensuite Bedrooms with bath/spa, balconies, bbq and eco amenities. The chalets with Spa jets are (MorningMist, Range View, Hideaway) The other chalets have spas/ baths without jets.

The Jet engines are very sensitive to bath bombs + flower petals which can cause failure, sometime permanent damage. When using the spa, it must be filled at least 5cm above jets before use. Please do not use bath bombs, oils, or botanicals — they damage the engine and eco-septic system. Fines apply. Epsom salts & magnesium are suitable for use.

Electric Vehicle Charging
Ecoasis is currently unable to provide a government-approved, safety-regulated onsite electric vehicle (EV) charging facility. We kindly ask guests to make use of approved public charging stations and appreciate your understanding as we prioritise the safety, comfort, and wellbeing of all our guests.

Water
All water is pure rainwater treated with hydrogen peroxide (safe for bathing). Spring drinking water from Venes spring is supplied in dispensers. Please use water mindfully — leaving taps running may result in tank depletion and may result in excess water surcharges.

Energy Use & Air Conditioning
At Ecoasis, our commitment to the earth includes valuing how we use precious natural resources. Please switch off air conditioning, heaters, and lights whenever you leave your chalet, and ensure windows and doors are closed while using them to conserve energy. Use the extractor fan or DRY mode to help prevent condensation, and take care on wet wooden stairs. To honour our sustainability standards, failure to switch off air conditioning or lights when the chalet is unoccupied may result in an additional power surcharge.

Electrical Safety in a Rainforest Environment
All appliances at Ecoasis are routinely tested and maintained. Please be mindful that we are located in a high-rainfall rainforest with consistently
high humidity, mist, and frequent light precipitation. In damp conditions, some electrical appliances may emit a very slight electrical impulse. This is normal and not a fault when used correctly. For your safety, always use electrical appliances with dry hands and stand on a dry mat, especially in bathrooms. For example, using a hair dryer with wet feet or on a wet floor may cause a mild current — a dry mat under your feet is essential. If any appliance causes concern, please stop using it immediately and notify us straight away. We can provide replacement or remedy. Beyond our regular inspections, the only way we can know is when you tell us — thank you for helping us care for your safety and the space.

Appliances Provided
Each chalet is equipped with the following small appliances:

Toaster, kettle, coffee grinder, microwave, blue tooth speaker, vacuum cleaner
and hair dryer. Primary appliances include a refrigerator, gas cooktop, electric oven, outdoor BBQ and in some cases a dishwasher. Please note: the Hideaway chalet has a gas oven and starts with a pilot light or long lighter provided.

Using the electric Oven
To operate the oven, all three knobs must be engaged:

1. Select the mode,
2. Set the temperature,
3. Turn the timer on
The oven will not heat unless all three are activated.

BATHS & SPA BATHS

Every Ecoasis chalet features a beautiful bath, inviting you to slow down, soak and restore after a day exploring the Byron–Tweed hinterland.
Our Forest Chalet features a beautiful claw-foot bath, while several other chalets feature spa-style baths. Please note that jet functionality varies by chalet, with some baths offering operational spa jets and others designed for soaking without jets.

A little care for spa baths with jets

If your chalet has an operational jetted spa bath, please use bath salts or bath products approved for spa systems only.
Please do not place flower petals, herbs, oils, botanicals or other loose materials into jetted spa baths. These can be drawn into the internal system, causing blockages and permanent damage to the spa motor.

Thank you for helping us care for these facilities so they can continue to be enjoyed.

Spa baths with jets

• Morning Mist

• Hideaway

• Range View

Baths without jets

• Forest — claw-foot bath

• Hidden Valley

• Sunrise

Epsom salts and magnesium flakes are welcome and safe to use. Thank you for helping us protect the longevity of our spa systems and the wider eco-septic environment.

Cleaning & Housekeeping
Please leave your Chalet clean and tidy. Wash and put away dishes, clean BBQ after use, and turn gas off . Bins are at Reception car park (yellow = recycling, red = general waste, black = compost). Additional cleaning fees apply $75/hr.

Sustainability & Eco-Living
All laundry at Ecoasis is lovingly washed on-site using pure rainwater, natural washing salts, and plant-based sanitisers, then sun-dried when possible or heat pump dried with a 10/10 energy efficiency rating.

Our toilets, sink & bath may show harmless natural tannin hues from gum trees — a gentle reminder of the forest’s presence. Please avoid using bleach or harsh chemicals, as they disrupt our delicate eco-septic and water systems.
You’ll find Tri Nature and Green line cleaning products under your kitchen sink — they’re 100% effective, safe for your body and the earth.
If you love them as much as we do, contact Reception to purchase your own.

Temple Garden Tea House
Founded in 2013 By Iya Omitola and her Taiwanese tea masters, the Temple
Garden Tea House offers tea appreciation sessions by appointment. Join us to
explore the fi nest High Mountain teas and the Way of Tea as meditation —awakening your senses and connection to nature.

Respectful Conduct
Speed limit 15 km/h – our driveway is shared by wildlife, children, pedestrians and campers. Acceleration to 20 km/hr is required on the steeper parts of the driveway to avoid skidding, please accelerate slightly before acceding. Noise carries through the valley — please keep music and voices low after 9pm. Furniture, must not be moved including TV. Charges apply to damaged furniture. Mozzie Coils These will burn any surface they are left on. Please use the coil holder provided. For outdoor use only. Tea Lights must be in tea holders provided. Smoking is prohibited indoors. Ashtrays are provided on the outside decks for your use. DO NOT throw butts off the deck. Fines apply for smoking indoors or littering.

Additional Guests
All of our Chalets have 1 x queen ensuite (2) guests included and are designed for a couple, or small family except Range-view spa Chalet is 2 x queen Ensuite (4) gets included plus a lounge room with a day bed and fold out bed (8) guests max. If extra bedding is required, or extra guests visiting, you must notify management of all additional guests or day visitors. Day guest are welcome to visit - no fee, please notify reception either by email or check in form of number of expected guest(s), their license plate, date and time of arrival / departure. Over night guests $55/night per person. Infants can stay free, unless they require a Cot or extrabedding. All guests must be checked in.

PET WELCOME BY APPROVAL ONLY - 85 aud pet fee applies.
Ecoasis is a wildlife sanctuary. All pets must be pre-approved before arrival and must remain indoors or on lead at all times.

EVENTS & PARTY POLICY
Ecoasis holds a small-events licence and can host approved gatherings of up to 30 guests. Full-property bookings are required for extended noise hours. Our guests stay for peace and nature Unapproved parties or events are not permitted. No unapproved drones

INCLUSIONS - Complimentary for all direct bookings

Your Ecoasis stay includes a thoughtful selection of essentials to help you settle in and enjoy a comfortable, self-service stay in the Byron–Tweed hinterland.

Breakfast & Pantry Welcome

• Granola, Milk, Tea and coffee

Kitchen Essentials

• Paper towel

• Aluminium foil

• Cling wrap

• Baking paper

• Bin liners

• Tri Nature cleaning products

Gourmet Pantry Inclusions

• Madura Organic tea selection

• Caldera Organic coffee beans

• Coffee grinder and French press

• Extra virgin olive oil

• Sea salt

• Cracked pepper

• Vegetable oil for the BBQ

Bedding & Towels

• All bed linen and towels are included

• For longer stays, fresh towels are provided complimentary on the third day of your stay and every second day thereafter

Optional Room Refresh
A room refresh can be arranged for an additional $140. Advance notice is recommended so we can schedule this for you.

Wi-Fi
Complimentary Wi-Fi is available in the chalets via Starlink. As Ecoasis is a nature-based retreat in a rural location, connectivity may occasionally be affected by weather, network conditions or other factors beyond our control.

CANCELLATIONS

The following cancellation policy will apply to the booking, upon receiving a written notification within the hours of business. Please email info@ecoasis.com.au

• 60 days or more prior to arrival, full refund.

• 30 days prior to arrival 50% refund.

• Between 14 - 29 days prior to arrival, a 75% cancellation fee of the total booking cost will apply. 25% will be refunded.

• Less than 13 days a 100% fee of the total booking cost will apply.

• A ‘no-show’, a 100% fee of the total booking cost will apply.

SURCHARGES
Surcharges apply for failure to follow our property guidelines :
All rooms are strictly non smoking. Outdoor smoking permitted with use of Ashtrays. Littering buts will incur a heavy fine and impose a great threat to our fire protection safety. Please be considerate of your water usage such as leaving taps running. Over spilling the bath, leaving the tap on and hence leaking the full tank of water will be charged accordingly. The use of bath bombs, oils, botanical mater ie. rose petals, glitter bombs is prohibited from use in baths or spa baths. As we are on septic systems, these contaminate the septic systems and pipes in the spas. Use of these will incur an additional cleaning and potentially damage fees. ALL guests (*day guests and overnight guests) must be included in your check in. Failure to do so may result in your stay being terminated.
Where accommodation is inaccessible due to a ‘Force Majeure’ (translated as “superior force”) the Terms and Conditions of cancellation will be reviewed for the existence of force majeure provisions. This event may include, however is not limited to, bushfires, flood, war, strikes, civil commotions, epidemics or pandemics, as declared by the Australian and New South Wales Governments. If such a declaration is made, then all bookings will be put into credit until such a time that the Federal Government of Australia declares it is safe to resume business.

Disclaimer
By staying at Ecoasis Mami Wata Wellness Sanctuary, guests accept full Responsibility for their safety, behaviour, and care of the property. Management is not liable for accidents, injuries, or loss. Breaches of our terms and conditions as outlined in our Chalet manual, may result in booking termination without refund.

PAYMENT POLICY
Payment is not liable for accidents, injuries, or loss. Breaches of our terms and 25% deposit is required at the time of booking. Balance payment is due 14 days prior. Agents set up on credit terms will be invoiced upon checkout with payment due 30 days from date of invoice. Group Booking terms are 50% deposit at time of booking and balance payment due 30 days prior to stay. conditions as outlined in our Chalet manual, may result in booking termination without refund.

Summary of Chalet Information